How to Establish a Culture of Learning

I’ve pulled this out of a larger discussion. The detail of that discussion is not important, but a thing happened there which often happens in many discussions in IT: The possibility was raised that some people might be less well informed than they ought to be.

It’s a bugbear of mine. I think it’s a hidden menace in the software industry so I wanted to put something here.

And no, I do NOT think the menace is that people in IT are ill-informed. Quite the opposite: I think the menace is that we constantly judge one another for being (we believe) ill-informed.

I am often reluctant to admit that I don’t recognise a piece of IT terminology, because I think I might be judged for that. I think it might lead to people taking me less seriously in the context of whatever the discussion is.

But here’s the thing: There are thousands of books out there. Thousands of principles and phrases which encapsulate software development principles. Every single one of us will have books that we have not read and yet which some of our fellow colleagues believe are crucial to a good understanding of software development. Every single one of us will have phrases and terminology we have, by whatever chance, not come across before, even though they may seem crucial to a particular colleague.

There is a temptation sometimes to judge one another for not having knowledge of a particular thing. This attitude feeds strongly into impostor syndrome and the insecurities we all feel about how well equipped we are to do our jobs. The solutions to this are:

a) To rejoice whenever we encounter somebody who doesn’t have knowledge of one of our favourite things. It means we get to introduce it to somebody new! Hurrah!

b) To not assume that just because somebody has not come across a particular way of framing a problem or solution, does not mean they do not have knowledge and understanding of the underlying principles.

c) To always always feel safe to admit any gaps we might have, as that encourages others to do the same. This means we all get to learn more and foster a culture of continual learning and experimentation, which is crucial to good software development.

d) To have faith in the fact that we are part of a larger community of seasoned experts. This compensates for the fact that there is NO SUCH THING as a fully informed individual. We all have gaps. But together we can inform one another and create a powerful force.

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